The Openings of MayFNB Jobs 2024 in Gauteng, Eastern Cape, Free State Regions bring a different level of excitement to the Job Seekers. The recent news about the release of Jobs in FNB Careers has also created a lot of buzz among Freshers. The First National Bank hiring officials have announced their new recruitment plans for Technical Test Analyst, Branch Advisor FAIS, Universal Advisor and multiple other Positions. We suggest all interested individuals Apply for available FNB Job Vacancies in Johannesburg, Matatiele, Bloemfontein and other cities. All the relevant information you must know about the current FNB Vacancies has been discussed below on this webpage.
Important Instructions Regarding Latest FNB Jobs 2024
This table contains key information related to FNB Available Jobs including available positions, closing date, Locations etc.
Hiring Bank:-
FNB Jobs 2024
Active Position:-
Technical Test Analyst, Branch Advisor FAIS, Universal Advisor etc
Cities:-
Johannesburg, Matatiele, Bloemfontein
Salary:-
R 45000 – 50000 /- EST
Closing Date:-
18 May 2024
How to Apply Online for FNB Vacancies 2024 through FNB Career Portals?
Candidates who are interested in applying for Jobs in FNB are advised to follow these instructions to Submit an Online Application Form.
Visit the career page: Start by going to the FirstRand career page here.
Accept cookies: Click on “Accept Cookies” to proceed with an optimized experience of the site.
Sign in or create an account: To apply for any position in FNB, you must sign into your existing account or create a new one by clicking on the ‘Sign In’ option in the top right corner.
Browse available jobs: Use the ‘Search for Jobs’ bar or explore the list of FNB job opportunities available.
Select a job to view details: Click on a FNB job title that interests you to view more details about the role.
Apply for the job: On the job detail page, click on the “Apply” button. This will instruct you to log in (if not already done) and proceed with the application.
Complete the application form: Fill in all the necessary fields in FNB Job application form. You will likely need to upload your CV/resume and possibly cover letters or other required documents.
Submit your application: Review your details and submit your FNB Online application once everything is filled out correctly.
Confirmation: After submission, you will receive an email confirming that your FNB Online application has been received.
List of Current FNB Job opportunities
The following list contains all the important positions available in FNB Careers on which FNB Job Applications are being filled online.
Experience: Minimum of 3 years in QA Automation and Performance Testing.
Tools: Proficiency in Appium, Selenium, ALM Tools, JMeter, and Performance Center.
Education: Diploma or required certification in testing or programming. A degree and relevant certifications such as ISEB/ISTQB Certification, TMap Next Engineer, or ISTQB Advanced Analyst are preferred.
Industry Experience: Preferred experience in the banking industry.
Ensure activities support cost containment and reduction.
Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
Always conduct themselves in an ethical manner.
Adhere to the TCF (Treating Customer fairly) principles in all that you do.
Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
Resolve all customer queries efficiently, and within agreed timelines.
Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrates behaviour in support of the organizational values.
Takes accountability for own performance, personal and career development.
Maintain an ability to adapt to ever changing business and customer needs.
Contribute to the overall effectiveness and success of the team.
Improve knowledge and competencies by completing role specific training as per eCareers.
Ensure activities support cost containment and reduction.
Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
Always conduct themselves in an ethical manner.
Adhere to the TCF (Treating Customer fairly) principles in all that you do.
Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
Resolve all customer queries efficiently, and within agreed timelines.
Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
Demonstrates behaviour in support of the organizational values.
Takes accountability for own performance, personal and career development.
Maintain an ability to adapt to ever changing business and customer needs.
Contribute to the overall effectiveness and success of the team.
Improve knowledge and competencies by completing role specific training as per eCareers.
Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
Drive business profitability in the context of cost management through effective delivery of Business Intelligence solutions (time management and cost).
Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
Ensure ongoing efficiencies driven by a culture of sharing “build once and build for all” as well as leveraging tools built by other D&A teams via consumption or enhancements prior to new builds on D&A outcomes.
Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
Resolve queries as and when required (medium to complex data extracts).
Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
Provide business summaries to enable more effective strategic, tactical, and operational insights and decision-making.
Analyse derived information to create value added knowledge of the bank’s products, channels, service levels, trends, or customers for business and operational informed decisions.
Liaise with relevant stakeholders to provide input into assigned projects, in line with business requirements within the required timeframe and specification.
Involvement in new projects, design, define and document the Business Intelligence solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
Provide expertise to relevant stakeholders in area of specialization.
Identify Local and Offshore fiduciary opportunities and advise on client philanthropy
Participate in planned activities that are appropriate for own development
Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
Identify and utilise opportunities for revenue growth to deliver on sales targets
Provide appropriate banking and financial solutions across an allocated portfolio of clients
Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
Ensure compliance to legislative and audit requirements and adherence to relevant processes
Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
Deliver internal and external customer service excellence through adherence to quality service standards
Prevent wastage and identify process improvements to contain and reduce costs
Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth
Completed NQF5 Qualification, Diploma or Degree in business related studies.
Minimum – 1-3 years Call Centre Agent Experience preferably in telecommunications
It is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. as such, it is a pre-requisite for the candidate to undergo consumer credit record checks to enable the employer to ascertain whether the candidate’s credit record is acceptable
Drive business profitability in the context of cost management through Information technology solutions through hardware and software performance and recoveries by the team
Increase operational efficiency and suggest solutions to enhance cost effectiveness
Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast and effective and within agreed SLA’s and OLA’s
Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
Responsible for the timeous and effective response of IT Team Desktop user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
Ensure on-site hardware, software and peripheral updates and repairs in the organisation and ensure System and data protection is enabled, new system installations on Standard PC, Laptops, printers and Mobile devices.
Manage IT service desk and incidents to provide efficient desktop support, aligned to SLA’s and agreed standards
Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems
Maintain relevant systems to ensure (amongst others) integrity of data / functionality – by ensuring Anti Virus is installed on all PC’s, all patches up to date, PC names up to date, server connections accurate
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information during IT Support of hardware and software applications
Balances Desktop conflicting priorities and develop new approaches in the light of changing business circumstances
Support with the implementation of desktop projects or change programmes as required by business
Manage own development to increase own competencies
Support peers and colleagues across IT functions through knowledge sharing during desktop support
=>Job Name:- Branch Delivery Sales and Service Team Leader // Location:- FNB Knysna, Western Cape //DeadLine:-05-May-2024
Requirements
Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
Drive sales across product and campaign initiatives to exceed set targets
Deliver customer experience excellence aligned to Organisational values and service standards
Build professional long-term relationships with customers based on trust that builds the brand
Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application
Provide customers with relevant information to keep them informed of products and service options
Ensure full understanding of customer needs to deliver a quality service
Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
Communicate how customer service solution will be implemented and secure buy-in
Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
Ensure resolution of customer queries and complaints timeously and ownership of issues
Analyse customer feedback to help improve customer service Propose ideas to improve customer service
Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
Engage in cross-functional relationships to obtain and to provide work support
Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management Manage the growth of active customer account base
Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability
Ensure implementation of relevant policies, governance and practice standards across the business
Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes
Develop an understanding of risks and risk management approaches
Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
To manage and control software licenses across the FirstRand group by enabling proactive license control in software acquisition, inventory tracking, database entry, software license compliance activities, maintenance software renewals, life cycle planning and costing/budgeting.
Required to provide recommendations on software models that optimise value, cost and risk to the Bank
Ability to understand licensing for multiple publishers and manage the license on Flexera – keeping contracts
Identify and utilise opportunities for revenue growth to deliver on sales targets
Contribute to the development of project budgets, control and report on budgeted resources to meet the project objectives
Build and maintain collaborative relationships with stakeholders to deliver on Customer Value Proposition objectives
Design and develop market leading customer value propositions that are based on customer needs, behaviour with the potential to optimise both customer value and customer experience across target segments
Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
Continuously assess own performance, seek timely and clear feedback and request training where appropriate
Drive the implementation of a customer centric sales strategy to improve service delivery
Provide business insights to inform the customer experience and value proposition
Integrate business information, and compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes
Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
Excellent analytical skills and know how to use the data to tell a concise story
Curiosity and creativity to find innovation ways to conduct research and get closer to customers
Postgraduate degree in related field such as Business, Marketing, Statistics, Psychology, with preference for qualifications with analytics and statistics
6 – 8 years of experience in consumer insights or market research
Experience with qualitative and quantitative market research techniques, market sizing, competitive analysis (predictive modelling advantageous).
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
All the Possible FNB Contact Details for Vacancy related issues
If you’re facing any type of difficulties or problems while sending your Online application, you can contact FNB officials by using any of the below information.
We wish everyone a successful future career and hope that you’ll soon find your dream job with the help of Safos. Candidates who find themselves not eligible for FNB Jobs can also apply for various other Vacancies in South Africa through this portal site. Also, you can join our Whatsapp Groups for the regular Job Updates.
